In just the past few years, the world has transformed for IT Service Management (ITSM) professionals. With more workloads moving to the cloud and critical apps multiplying and spreading far afield, keeping service levels high and managing SLAs is tougher than ever before.
Results from a comprehensive survey of more than 200 respondents about the most pressing challenges of modern ITSM found three primary themes.
- Diminishing service levels: Hits to app performance have real business impacts in the new application economy.
- Limitations of tools: One-off ITSM tools provide inadequate visibility for monitoring performance or gaining actionable insights.
- Too much time and effort needed: Slow, laborious processes are required to use and realize value from current monitoring tools.
Download the Highstreet white paper ‘The Top Three IT Service Management Challenges—and What to Do About Them’.
This compelling white paper also offers informed recommendations for addressing and alleviating these challenges, specifically with an advanced, high-performance managed services approach.
See how ITSM professionals can maximize visibility into performance, simplify through a single pane of glass and point of accountability, and tap into scarce expertise without adding headcount.