Application Management Services

Future Proof your Oracle and PeopleSoft Investments

Highstreet’s Application Management Services (AMS) provides full support for existing PeopleSoft and Oracle E‐Business Suite (EBS) solutions. Our well‐defined methodology, custom‐developed set of processes, policies, procedures, standards and templates help optimize system performance and lower the cost of your IT investment.

Every company has unique requirements, so we develop and tailor a support model to meet the needs of each customer in the most efficient and effective manner possible. From augmenting your staff to providing a remote (on‐shore or off‐shore) delivery model, we align our team of experts with your core ERP strategy in order to best manage costs and improve service levels.

Why Highstreet AMS?

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Reassurance

that your mission critical systems are stable, optimized, reliable and monitored 24x7x365.

Complete 360 Service

implementation/upgrade, application lifecycle management, and hosting.

Oracle Platinum Partner

with specializations in PeopleSoft.

Diversely Qualified

across HCM, FIN, Campus Solutions, Interaction Hub, Financial Accounting Hub and OBIEE.

Highstreet AMS can support clients in a variety of ways:

  • Short term resource gap or need to ‘burst’ expertise during peak times
  • Hard to find expertise for longer durations
  • Support hours that can be used as you see fit, based on business demands
  • Full Outsourcing of your PeopleSoft or Oracle support requirements

Support Services

Our AMS solutions streamline application functions to remove any complexities or inefficiencies. Highstreet’s AMS Support Services encompass:

  • Upgrades
  • Service Desk Integration and Support
  • Application Break/Fix
  • Minor Enhancements
  • Functional / User Support & Assistance
  • Knowledge Transfer
  • Detailed Documentation and Reporting
  • SLA Compliance
  • Development Standards – We bring these to the client. We also customize where appropriate to meet client needs.

Qualifications:

  • A complete 360° service: implementation, application lifecycle management, and hosting.
  • An Oracle Platinum Partner with specializations in PeopleSoft and Oracle EBS.
  • Diversely qualified in applications and modules across Campus Solutions, HCM, Financials, Interaction Hub, Financial Accounting Hub, and OBIEE.
  • Development Standards – We bring these to the client. We also customize where appropriate to meet client needs.
  • Hundreds of successful projects involving Oracle and PeopleSoft applications.

Support Outsourcing

  • Designated team onsite, offsite, or hybrid providing application management support services tied to customer SLA’s.

Fixed Set of Hours

  • Fixed block of hours billed monthly, use or lose

Staff Augmentation

  • Designated staff typically onsite providing full-time support hand in hand with client staff

Incremental Support

  • Hourly or “by the drink” is a simple model for customers needing periodic/ad hoc support.

Not sure where to start?

Some clients require an assessment to determine the best use of support resources and budget. Highstreet has developed two unique services designed to maximize your investments:

Backlog Assessment:

Highstreet experts give your business visibility into the likely issues you may face from a functional perspective, and into the potential opportunities to improve your PeopleSoft system. You invested in PeopleSoft to provide your team with support for their business processes, so let us help you get the most out of your investment and set up your team for success. In our comprehensive PeopleSoft assessment, we:

  • Analyze business processes to help you identify major differences in the flow of business & your application configurations, and make changes to improve your operational efficiency.
  • Identify new features that bring added value and operational benefits.
  • Identify configuration problems and fine-tune your application performance.
  • Fully document key findings of the assessment.

Our technical and functional assessment helps you align your ERP system to core business goals. PeopleSoft is a comprehensive and powerful suite, but to get the most out of it, you must find the right opportunities to maximize its abilities and functionality.

Highstreet’s PeopleSoft experts and analysts are the leading resources in the industry, and they can provide you with the know-how to leverage your investment for long-term business impact.

Technical Backlog Assessment:

To realize PeopleSoft’s benefits, the system must be architected and implemented the right way. Indeed, we consistently run into organizations that have made heavy investments into PeopleSoft, yet continue to battle through these common issues:

  • Failure to meet end-user requirements
  • Incompatibility with technical infrastructure
  • Vendor support issues
  • Expensive and complex installations
  • Misconfigured system set-ups
  • Under-architected and/or relying on outdated infrastructure
  • Missing opportunities for improved disaster recovery (DR), Cloud hosting, and other industry best practices

Our team’s industry-leading experience with PeopleSoft, along with our expertise from years of hands-on PeopleSoft management and support, allows us to look at your PeopleSoft system and assess its current effectiveness at improving business processes. From there, we leverage our PeopleSoft technical knowledge to align your core business goals with industry best practices and your PeopleSoft system design in a way that maximizes the system’s impact on your bottom line.

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Upgrading to PeopleSoft 9.2?

Highstreet can help get you there, and there is no better time to think about leveraging Highstreet’s PeopleSoft Hosting and Application Management Services to reduce cost and improve service levels.