Customer Service Desk Solutions and Support

Organizations are facing more pressure to handle increased call volumes at faster rates, across multiple departments in different time zones.

And with today’s end users expecting seamless experiences and instant resolution, innovation often takes a back seat to managing a service desk.

Highstreet’s service desk services give you a flexible, scalable solution with the look and feel of an internal desk. We’ll help you personalize end-user support while you focus on growing your business.

A method that drives results.

We help you transform your business while reaching your maturity goals with:


Gain a 24/7/365 support center with trained agents who have intimate knowledge of your unique environment.


Efficiently and accurately resolve issues using Insight’s industry best practices to increase productivity.


Use a wide range of tools, coverage and technologies to craft the perfect service desk solution.

Service Options:

  • Off hours Support
  • 8x5 Support
  • 24x7x365 Support
  • We’ll help you integrate our service desk solution into your existing environment, adding a project manager and an integration engineer to make your transition seamless.

    With this powerful extension of your team, your new service desk will launch effortlessly, enabling:

    • More productive employees.
    • A controllable budget and tools to reduce costs.
    • Increased efficiencies and scalability.
    • Improved focus on business, not maintenance.