Change Management & User Readiness
We ensure Cloud changes stick
You want your project to succeed. That means finishing on-time, on-budget, and having prepared users. Change Management makes that happen.
Highstreet has taken Change Management further than its ever gone. Groundbreaking methodology coupled with our unique User Readiness approach means your project ends on-time, on-budget, with confident, excited users.
People are Important
Preparing your organization for change means preparing people for change. Traditional change management treats people as an afterthought whereas people come first in Highstreet’s User Readiness methodology.
Composed of four dimensions vital for success in the Cloud, this program is proven and purpose-driven.
Four Dimenisions of User Readiness
Explore the four dimensions of user readiness below.
Best Practices. Future Processes. Prepared User. Grow & Monitor into full readiness, resulting in a user can do their job with new processes.
Future State Business Processes
Business processes are what your team does every day. As such, the foundation must be on the Oracle Cloud best practices and how you will perform your business process in the future. Without that focus you are simply replicating your legacy system, not transforming your business.
Learning
To achieve the project goals, you need users to learn how to do their job in the cloud. Instructional activities and tools are provided allowing them to learn skills necessary to navigate the system and perform the future state business processes. Learning is accomplished thru self-study, knowledge transfer, train the-trainer, and end-user training methods.
User Readiness Assessments
It’s not enough to communication and train. You need to understand where your users are on the readiness curve. Our assessments provide the tools and processes necessary to evaluate various aspects of the users’ readiness for the planned changes. We assess throughout the project and adjust training and support to ensure users are progressing as need to ultimately do their job in the cloud.
Change Adoption
Strategies and plans are provided to all project stakeholders with a focus on explaining the goals, benefits, timing, and high-level status of the project. Our goal with Change Adoption is ensuring stakeholders fully understand the changes being outlined in the project and new cloud environment and are committed. We provide a structured approach via our Organization Change Management methodology for moving stakeholders from the current state to future state.
You are Unique
You have different functions and groups that need to be fully equipped to tackle the Cloud. We understand this, which is why our robust approach ensures that critical aspects of your organization are fully prepared.
From the broader community, to operational groups, down to the individual users and employees ranging from those that are deep users of the system daily or those that simply periodically use self-service capabilities—everyone is prepared.
Organizational Change Management (OCM)
Our OCM approach isn’t an after-thought like other service providers. Tailored to the Cloud, we prepare your users with the new future state processes regardless of their level of system use.
From an employee who reviews their paystub or completes their annual benefits enrollment via self-service, to your accounting department who lives in the cloud daily, we have you covered.
Preparing the user isn’t as simple as it sounds. It requires readying the whole organization to provide ongoing support that all users require.
This is just a taste of our process, reach out to our OCM expert for details.
