Tribal knowledge is any unwritten information that is not commonly known by others but is needed to accomplish quality work.
As your company grows, people leave and new people come on board. At some point, there is one employee left standing ― that one person who really understands how things get done. They know the history, what works and what does not work, and can show you any shortcut you may (or may not know you) need. That is fine when your company is small. Having a go-to person gets things done. But as you grow, your go-to person goes from being a fountain of knowledge to a bottleneck.
In this article, learn what tribal knowledge is and how it impacts your organization’s financial planning and decision-making.