Support
Empower Strategic Growth with Highstreet’s Support Services
At Highstreet, we don’t just maintain your business applications—we optimize them to drive performance and resilience. Our application Managed Services ensure your operations run seamlessly while your solutions stay current and aligned with your organizational goals.
Meeting you where you are on the journey—advancing transformation with you
Support
Building the Support Strategy
With Highstreet, your team is freed from the burden of day-to-day maintenance, allowing them to focus on delivering value through technology – not managing it. We bring deep solution expertise and proven best practices that make a measurable impact.
Cost Efficiency
Reduce overhead and eliminate the hidden costs of reactive support with predictable, value-driven service models.
Reliability & Performance
Ensure consistent uptime, faster issue resolution, and peak system performance through proactive monitoring and optimization.
Risk Mitigation
Minimize business disruption and compliance risks with expert-led governance, security, and change management.
Operational Excellence
Proactive monitoring, rapid issue resolution, and continuous improvement.
Future-Ready Technology
Stay ahead with timely upgrades, compliance, and innovation aligned to your business goals.
Highstreet is more than a service provider – we’re your strategic partner in unlocking growth, staying competitive, and driving long-term success.
Support
Managed Service Offerings
TestDrive™
Accelerate Confidence in Your Cloud Transformation
While Transition Services (i.e., Hypercare) provides essential support during the initial go-live period, true transformation success depends on sustained user confidence and operational stability. Highstreet’s TestDrive™ program goes beyond Transition Services by offering extended, hands-on guidance during the critical stabilization phase. This structured support includes a dedicated team of Highstreet experts who work alongside the Authority’s staff to navigate daily, weekly, and monthly business processes in a live environment.
TestDrive™ reinforces training, strengthens process ownership, and ensures users are equipped to perform confidently and independently. By embedding support beyond go-live, TestDrive™ helps solidify adoption, reduce risk, and position the Authority for long-term success.
Extended Cloud Services (ECS)™
Purpose-Built Support for Digital Transformation Success
Highstreet’s Extended Cloud Services™ (ECS) is a specialized managed services offering designed exclusively for our customers. ECS goes beyond traditional support—delivering proactive, strategic, and tailored services that ensure your digital investment continues to evolve with your business.
Whether you’re navigating quarterly updates, expanding functionality, or optimizing performance, ECS provides the expertise, tools, and confidence to keep your applications aligned with your goals.
Precision Data Conversion
Highstreet Cartographer™ is our proprietary data conversion platform purpose-built to streamline and secure migrations. Designed to handle both transactional and configuration data, Cartographer™ transforms complex legacy data into clean, validated, and cloud-ready formats—minimizing manual effort and maximizing accuracy.
Whether migrating from Oracle EBS, other legacy ERP systems, or disconnected platforms, Cartographer™ ensures a seamless transition by automating extraction, cleansing, transformation, and loading processes. It’s not just a tool—it’s a strategic enabler for successful cloud adoption.
Support Phase 3
Training & Education
Highstreet’s Strategic Framework for Digital Transformation:
DeliveryX™ is Highstreet’s purpose-built operations framework designed to deliver excellence across every phase of your digital transformation journey. Combining proven methodologies, standardized processes, and preconfigured service offerings, DeliveryX™ accelerates outcomes, reduces complexity, and ensures long-term value.