Support
We Stay. That’s the Difference.
Expand your ROI by modernizing every quarter, not just at go-live, while building an agile workforce as your system evolves and transforms.
Modernize Operations
A System That Gets Better and Better
Most vendors fix it when it breaks. Not only do we make sure it doesn’t break we make sure it imrpoves.
Powered By:
- Quarter Oracle Updates
- New Feature Activation
- Continuous Optimization
- Ongoing Application Support
- Roadmapping
Dependable Partner
Proactive, Not Reactive
Support is often defined as “We’ll fix it when it breaks.” Instead we monitor, flag, and enhance at every step of the way.
Powered By:
- Proactive Environment Monitoring
- 30+ Years SLED Expertise
- SLED-Native Perspective
- Oracle Partner
- NEXTECH LAB™
Workforce Agility
A Team That Keeps Pace
Every Oracle update is a change event for your people and processes. We make sure your team keeps pace confidently.
Powered By:
- New Hire System Onboarding
- Process Guidance
- Reduced Support Tickets
- Sustained Staff Confidence
PHASE I
Day Two is Where We Excel
The implementation team leaves. Oracle publishes a quarterly update. Your senior admin retires. A new compliance requirement emerges. Most organizations are on their own for all of it — absorbing the cost, the risk, and the operational drag in-house. Highstreet Support means you don’t have to do that alone.
Cost Efficiency
Predictable monthly investment instead of unpredictable incident costs. No more emergency hourly rates when something breaks on a Friday afternoon.
Reliability & Performance
Proactive monitoring means we find the issue before your CFO does. Uptime isn’t luck — it’s process, knowledge, and focus.
Risk Mitigation
Every Oracle quarterly update is assessed, tested, and deployed without drama. Compliance changes don’t catch you off guard when someone’s watching.
Operational Excellence
We don’t wait for your ticket. We watch your environment and flag issues before they become incidents.
Future-Ready Technology
Your system doesn’t stay where it was on go-live day. Every quarter, we evaluate new features, optimize configurations, and evolve your investment.
Highstreet is more than a service provider – we’re your strategic partner in unlocking growth, staying competitive, and driving long-term success.
PHASE II
Managed Service Offerings
Accelerate Confidence in Your Cloud Transformation
While Transition Services (i.e., Hypercare) provides essential support during the initial go-live period, true transformation success depends on sustained user confidence and operational stability. Highstreet’s TestDrive™ program goes beyond Transition Services by offering extended, hands-on guidance during the critical stabilization phase. This structured support includes a dedicated team of Highstreet experts who work alongside the your staff to navigate daily, weekly, and monthly business processes in a live environment.
TestDrive™ reinforces training, strengthens process ownership, and ensures users are equipped to perform confidently and independently. By embedding support beyond go-live, TestDrive™ helps solidify adoption, reduce risk, and position the Authority for long-term success.
Extended Cloud Services (ECS)™
Purpose-Built Support for Digital Transformation Success
Highstreet’s Extended Cloud Services™ (ECS) is a specialized managed services offering designed exclusively for our customers. ECS™ goes beyond traditional support and delivers proactive, strategic, and tailored services that ensure your digital investment continues to evolve with your business.
Whether you’re navigating quarterly updates, expanding functionality, or optimizing performance, ECS™ provides the expertise, tools, and confidence to keep your applications aligned with your goals.
Precision Data Conversion
Highstreet Cartographer™ is our proprietary data conversion platform purpose-built to streamline and secure migrations. Designed to handle both transactional and configuration data, Cartographer™ transforms complex legacy data into clean, validated, and cloud-ready formats—minimizing manual effort and maximizing accuracy.
Whether migrating from Oracle EBS, other legacy ERP systems, or disconnected platforms, Cartographer™ ensures a seamless transition by automating extraction, cleansing, transformation, and loading processes. It’s not just a tool—it’s a strategic enabler for successful cloud adoption.
PHASE III
Training & Education
A Strategic Framework for Digital Transformation
DeliveryX™ is Highstreet’s purpose-built operations framework designed to deliver excellence across every phase of your digital transformation journey. Combining proven methodologies, standardized processes, and preconfigured service offerings, DeliveryX™ accelerates outcomes, reduces complexity, and ensures long-term value.