Highstreet’s Extended Cloud Service (ECS) is designed to support the ongoing needs of Oracle Cloud customers. While Cloud SaaS solutions require dramatically less maintenance and upkeep, there are reoccurring tasks that need to be performed to keep the product technically current and up-to-date. Quarterly updates, operational issues with interfaces and customizations, and user’s evolving business needs are issues that can prove highly impactful for Oracle Cloud Suite customers.
Highstreet ECS provides a complete solution that addresses the three pillars of Cloud Suite heath, product update, ongoing user support, and future enhancements. Highstreet ECS includes three service components that can be customized within each area to meet the unique needs of a customer’s environment and users.
Highstreet ECS Application Update Service – Application Update Service addresses the Oracle quarterly updates that are mandatory within the Oracle Cloud Suite. This service can be customized from an advisory service to assess the quarterly update unique impact to the customer’s environment, to a complete service that provides advisory, implementation, testing, documentation, and end-user training for all updates.
Highstreet ECS Support Services – Support Services provide 24×7 support for users, customizations, and system integrations. This service includes SLA backed performance metrics and can be sized to support the forecasted needs of the customer. This service also provides an on-demand response capability to support critical business issues.
Highstreet ECS Extension Services – Extension Services provide the capability for systems to evolve and respond to the changing needs of the business. Highstreet ECS Extension Service includes a low-cost pre-purchased block of service hours, providing the ability to modify or customize the system. Hours can be carried over, providing flexibility and can be easily expanded when needed giving customers access to the complete capability of Highstreet’s Cloud Services Team.
Highstreet ECS allows clients to prioritize their business needs. With Highstreet ECS, your expertise and support is built-in.