Having started this journey in February of 2021, Johnson City has realized their digital transformation with Highstreet. With Enterprise Resource Planning (ERP), and Enterprise Performance Management (EPM) go lives this past February, and an April go-live for Payroll Cloud and Human Capital Management (HCM), Johnson City is reaping the benefits of a cohesive system. February of 2021 saw Johnson City jury-rigging an aging legacy system that serviced their 1,100 employees. It was unable to satisfy their complex data processing needs and drove their decision to license Oracle Cloud products and select Highstreet for their project.
About Johnson City
Johnson City goes live with Oracle. Nestled in the northeastern corner of Tennessee, Johnson City has a population of nearly 71,000 residents. In the heart of the Southern Appalachians, between Roan Mountain and the Great Smoky Mountains, Johnson City is within a day’s drive of most major cities in the Eastern United States. It is home to East Tennessee State University (ETSU), along with ETSU’s James H. Quillen College of Medicine and the James H. Quillen Veterans Affairs Medical Center at neighboring Mountain Home.
As the eighth largest city in Tennessee, Johnson City offers their population many services. These include public safety services such as Police and Fire departments, parks and recreation services, a golf course, a mass transit system, public works, and a school system. Municipal and regional solid waste services and water and sewer services are also present. Johnson City is also happy to host civic and senior centers as well.
Johnson City goes Live with Oracle
On their legacy system, Johnson City was bogged down by a lot of manual processes that needed to be streamlined. In addition, they had specific data reporting and analysis needs that demanded a solution. Concerned about potential issues with user adoption, Johnson City was looking for answers.
Now live with Oracle Cloud Suite, Highstreet helped Johnson City on their initial change management and trained their change agents. Johnson City has embraced Workflow within Oracle Cloud, and appreciates this huge improvement over pushing paperwork all around the city.
During their transformation, Johnson City made the decision to leverage Highstreet’s proprietary technology Bridges™. Bridges is the undisputed leader for iPaaS systems and is the first integration platform that acts, looks, feels and reacts as if it were a natural part of the enterprise. Legacy, Cloud, on-premise, and hybrid platforms are all connected in a natural and common way. It has been particularly useful for Johnson City as it is able to send warnings and notifications when files aren’t received as expected and has taken many formerly manual processes and completely automated them. Considering lack of system integration was a key pain point for Johnson City, Bridges proved invaluable to their transformative efforts. Johnson City has been happy with the proactive nature of the offerings in Bridges.
Lisa SagonaIT Director and Project Manager at Johnson City
Johnson City’s legacy system was Zortec by LocalGov and NextGen for their general ledger system. Through Highstreet, they have finished their implementation of Oracle ERP, EPM, HCM, and Payroll Cloud . Also included was GovCollect and Teller. The Highstreet team integrated these systems to geospatial and banks during the first phase of the project. Johnson City has embraced Workflow within Oracle Cloud, replacing the need of physical paper pushing all across their city. All huge successes driven by the dedication of the Johnson City team, and the expertise, training, and change management education provided by Highstreet.
Make the Move
Johnson City made the key decision to modernize their systems. Thus maximizing their sunk investment and efforts. See where they came from when they kicked-off their transformation in 2021. Their success is not unique to Highstreet client. Highstreet is in the business of transforming organizations, empowering them to better serve their clients and staff. Johnson City went live with Oracle, and so can your company. Take the first step to drive your institution forward and learn what it takes to be transformed.